Shipping Policy

Last Updated: August 28, 2026

At Hushh, we are committed to delivering your orders safely and conveniently. This Shipping Policy explains how orders placed through hushhcare.com are processed, shipped, and delivered.

1. Shipping Locations

Hushh currently ships orders across India.

Shipping availability may vary depending on the delivery location and serviceability of our logistics partners.

If a particular location is not serviceable, we will inform you as soon as reasonably possible.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on Sundays, public holidays, or during major sales and promotional periods may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation and tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

• Metro cities: 2–5 business days

• Other locations: 3–7 business days

• Remote or difficult-to-service locations: 5–10 business days

Delivery timelines are estimates and are not guaranteed.

Actual delivery times may vary depending on the destination, courier availability, weather, public holidays, local restrictions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Hushh may offer free shipping on selected orders, products, locations, or promotional campaigns.

Any applicable shipping charges are subject to change and will be communicated at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive tracking details through the email address, phone number, or WhatsApp number provided during checkout, where applicable.

You can use the tracking information to check the current status of your shipment.

Please allow some time after dispatch for tracking information to become available in the courier system.

6. Delivery Attempts

Our logistics partners may make multiple delivery attempts to deliver your order.

Please ensure that the recipient is available at the provided delivery address and that the contact details entered during checkout are accurate.

If an order cannot be delivered after the courier's permitted attempts, it may be returned to Hushh.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/flat number

• Street/locality

• City

• State

• PIN code

• Valid phone number

Hushh will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to an incorrect address.

8. Delayed Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur because of:

• Weather conditions

• Natural disasters

• Public holidays

• Courier or logistics disruptions

• Transportation delays

• Government restrictions

• High order volumes

• Incorrect address or contact information

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact our customer support team with your order number.

9. Lost or Damaged Shipments

If your package appears damaged when delivered, please contact Hushh customer support as soon as possible and provide photographs or other relevant information.

If a shipment is confirmed as lost during transit, Hushh will coordinate with the applicable logistics partner to investigate and determine the appropriate resolution.

10. Partial or Missing Items

If your order arrives with missing items or appears incomplete, please contact us within [24/48 hours] of delivery.

Please provide your:

• Order number

• Description of the missing item

• Photographs/videos of the package and products received, where applicable

Our team will review the issue and provide an appropriate resolution.

11. Cash on Delivery

Where Cash on Delivery (COD) is available, the option will be displayed during checkout.

COD availability may depend on the customer's location, order value, product, and courier serviceability.

Hushh reserves the right to restrict or disable COD for certain locations or orders.

12. International Shipping

Hushh currently does not offer international shipping, unless specifically stated otherwise on the website.

13. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

Brand: Hushh
Website: hushhcare.com
Email: support@hushhcare.com