Return & Refund Policy

Last Updated: August 28, 2026

At Hushh, we want you to have a smooth shopping experience. If you are not satisfied with your purchase, you may be eligible for a return, replacement, or refund subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

• The return request must be submitted within 7 Daysof delivery.

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, tags, accessories, and other included items.

• The product must not be damaged, altered, washed, used, or tampered with.

• Proof of purchase or order details may be required.

Certain products may be non-returnable for hygiene, safety, customization, or other legitimate reasons. Such exclusions will be mentioned on the relevant product page where applicable.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective

• Incorrect

• Missing parts or accessories

please contact us within [24/48 hours] of delivery.

Please provide:

• Order number

• Description of the issue

• Clear photographs of the product

• Photographs/videos of the packaging, where relevant

Our team will review the request and determine whether a replacement, refund, or other appropriate resolution is available.

3. Change-of-Mind Returns

If we allow returns for change-of-mind purchases, the product must meet all return eligibility requirements.

Return shipping charges, restocking charges, or other applicable charges may apply where disclosed before or at the time of purchase.

4. Non-Returnable Products

The following products may not be eligible for return unless they arrive damaged, defective, or incorrect:

• Used products

• Products without original packaging or tags

• Products damaged after delivery due to customer handling

• Personalized or customized products

• Products specifically marked as non-returnable

• Products where return is restricted for hygiene or safety reasons

5. How to Request a Return

To request a return, contact us at:

Email: [Your Support Email]
Phone/WhatsApp: [Your Contact Number]

Please include your order number and the reason for the return.

Do not send products back to us without receiving return instructions from our team.

6. Return Approval

Once we receive your request, we may review the information and determine whether the return is eligible.

If approved, we will provide instructions regarding the return process.

Products returned without prior authorization may not be accepted.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed through the original payment method or another appropriate method, subject to payment-provider processing times.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

8. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, a damaged product, or another circumstance where a refund of shipping charges is required under applicable law.

Return shipping charges may apply depending on the reason for the return.

9. Exchanges / Replacements

Where applicable, we may offer an exchange or replacement instead of a refund.

Replacement availability depends on stock and product eligibility.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

10. Failed Delivery / Refused Orders

If an order is returned to us because the customer provided an incorrect address, refused delivery, was unavailable for repeated delivery attempts, or otherwise caused the shipment to be returned, additional shipping or handling charges may apply.

Any refund, where applicable, may be processed after deducting such charges, subject to applicable law and the circumstances of the order.

11. Cancellation

Order cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

12. Fraudulent or Abusive Return Requests

Hushh reserves the right to refuse returns, replacements, or refunds where there is reasonable evidence of fraud, abuse, repeated misuse of the return policy, product tampering, or other illegitimate activity, subject to applicable law.

13. Policy Changes

We may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

For return or refund-related questions, please contact:

Brand: Hushh
Website: hushhcare.com
Email: support@hushhcare.com